RE-IGNITE Return to Work Opportunity: QA Actuary

Moody's | Toronto, ON, Canada

Posted Date 1/10/2022
Description

About RE-IGNITE:

Moody’s RE-IGNITE is a 16-week paid full-time opportunity designed for individuals wishing to re-enter the workforce after a minimum two-year hiatus. Through this initiative, we hope to find passionate and dedicated professionals who want to resume their career, hone their individual skills and flourish in their professional journey.

RE-IGNITERS may initially join Moody’s for a 16-week duration, with the goal that they will become permanent employees after successfully completing their temporary assignment, or they may be hired as a permanent employee from day one under our supported hiring model.  In either approach, during the initial 16 weeks, in addition to the work associated with their role, RE-IGNITERS receive coaching & mentoring, leadership development, networking opportunities, and guidance on trainings that could support them in their re-entry.   

In Moody’s Analytics Insurance & Pensions Operating Unit (OU), our team’s approach stands out from our competitors. We take our expertise and find ways to package it into a product which offers our customers standardized solutions. The core of our business today is delivering actuarial modelling to insurers. We provide timely insight with control and consistency, enabling effective decision-making, and reducing operational risk and cost. Our diverse team of actuaries, software engineers and product managers are committed to maintaining high-quality customer engagement.

What you will do in this role:

The successful candidate will join our growing Operating Unit (OU) responsible for products and services we deliver to the insurance industry. Over the years, Moody’s Analytics has been developing awards-winning solutions and has a large global client footprint in the insurance market segment.

The successful candidate will be appointed as an Project Manager and will be responsible for delivering excellent customer experience by managing Moody’s activities and deliveries towards clients (both Moody’s partners and end-customers) during the whole engagement process, including pre-selling, on-boarding and successful support post go-live. Given the nature of our engagements, this role involves being able to robustly handle coordination of Moody’s functional and technical experts, activity planning, monitoring and reporting as well as running mainstream client communication. The Project Manager will be expected to cover multiple engagements concurrently and closely cooperate with Engagement Managers supporting them in overseeing overall client engagements portfolio. This is a client facing role and strong client management skills and documented experience are essential.

The position presents a great opportunity for highly motivated individuals who wish to join a highly visible growth initiative within a leading company in the market. The role also provides the opportunity to embed a Project Management culture across the various Insurance services teams and to take part in development and improvement of our award-winning software.

The Role: Project Manager

The Role / Responsibilities
In this position, you will play an important role within our Project Management team, focussed on delivering excellent customer experience in the Insurance sector. In particular, you will be involved in the following activities:

Pre-Sales activities

  • Coordinate within internal team RFP response write-up and formatting
  • Coordinate Proof of Concept (POC) delivery
  • Provide input to project quotation; success and risk assessment and project plan (for direct and indirect delivery)

Engagement Coordination: Client On-boarding, Training & Post-production activities

  • Identify, plan and monitor Moody’s team activities throughout the phases of the client engagement
  • Schedule external trainings related to the engagement & track the execution
  • Coordinate the timely delivery of corresponding standard and custom materials
  • Plan and execute client communication
  • Monitor, report and discuss with internal and external parties the status of knowledge transfer to partners and remediation proposals as necessary
  • Achieve proactive monitoring of client experience and satisfaction according to set client success metrics incl. offering additional training, personalized need assessments, access to SME resources.

Admin & project maintenance activities

  • Maintenance of contractual side of the engagement in project tracking following Moody’s compliance requirements and project management best practice
  • Coordination of Moody’s resource allocation to ensure client success during on-boarding and post go-live support
  • Regular update on engagement status (RYG review)
  • Development of content for the PMO team e.g. templates, presentations, documentation for both external and internal use
  • Internal knowledge sharing
  • In your daily work you will represent Moody’s Analytics positively and professionally, demonstrating genuine customer success focus as you work to meeting and exceeding our partners and customers expectations and help them achieve the best customer experience possible.

The position might require some travel to client sites or other Moody’s offices.

Qualifications: 

For RE-IGNITE:

  • Minimum of a 2-year career hiatus
  • Minimum of 5 years work experience

For this role:

  • BSc in Computer Sciences / IT / Engineering or similar is preferred
  • Relevant professional qualifications (e.g. Prince 2, MSP, PMI certification (e.g. PMP®), IPMA certification, certified Scrum Master)
  • A strong client focused orientation with the drive and enthusiasm required to achieve results and ensure customer satisfaction.
  • Strong track record of successful and timely delivery of software implementation projects (experience of the vendor side an advantage)
  • Project management experience in an insurance environment or financial software organisation serving insurers.
  • Experience in managing vendor relationships
  • Clear written and verbal communication skills with an ability to communicate complex business and technical concepts to a wide audience.
  • Ability to learn quickly and adapt with strong evidence of being autonomous, self-disciplined, highly organized, able to multi-task, and attentive to detail.
  • Work in cross-border/cross-disciplined teams remotely or at client site
  • The ability to actively oversee and manage all Functional Requirements, Functional Specifications, Technical Specifications, Test Plans and User Acceptance Testing for assigned projects.
  • English native speaker or perfect fluency. French language skills considered as an asset.
Type (check all that apply)
Full-Time | Contract

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