Technical Product Manager, End to End Service (Converse)

Nike | Boston, MA, United States

Posted Date 11/16/2020

Become part of the Converse Team

Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Converse, it’s about each person bringing skills and passion to a challenging and constantly evolving world to make things better as a team.

We Need Someone Who Speaks Computer

Computers have their own language. Which most of us don’t speak. But you do. And we need your fluency. Let’s face it. The modern world is shackled to computers so we need experts like yourself to keep us running. So come join our crew. You don’t have to call yourself The Computer Whisperer but we might.

As a Technical Product Manager on the Converse Technology team, you will be working directly with the End-to-End Service Product Manager on defining and executing strategic improvements for our global applications related to Order Management, Fulfillment, and Customer Service. These applications include SAP Order Management, SAP Warehouse Management, and Salesforce Service Cloud. You will be accountable for managing technical implementations of key feature enhancements, vendor partnerships, and architectural alignment with our global technology stack. You will partner closely with business product management teams and stakeholders driving alignment on roadmaps, capabilities and timelines that meet the needs of the business and provide a best in class service to our customers.

You will need to be an expert in B2C eCommerce order management and fulfilment systems with an understanding of best in class industry solutions. Experience with eCommerce CRM solutions is preferred, specifically Salesforce Service Cloud and other tools in the Salesforce stack. As a critical business enabler, you will possess excellent communication and stakeholder management skills across different levels of the org. You should bring an acute attention to consumer privacy management and have deep experience working in an environment with rigor around GDPR and DPA.

• Supports the End-to-End Service Product Manager for distributed order management/fulfillment and customer service solutions
• Designs solution architecture and detailed tech specs and works closely with development teams throughout the implementation cycle
• Coordinates and participates in testing and is responsible for insuring implementation integrity
• Manages and structures process around production support
• Assists with vendor SOWs, legal/security reviews, and budget
• Works within an agile framework and partners closely with business product managers to ensure development and release schedule is in sync with business priorities
• Partners closely with Privacy, Infosec, and Legal teams to ensure solutions are designed and implemented in accordance with consumer privacy regulations
• Partners closely with the analytics tech team around data integration work that powers End-to-End Service solutions
• Stays informed on industry trends and new technologies within the order management and customer service space and influences the long-term strategy
• Bachelor's degree in Computer Science, or a related field
• Experience in…
? eCommerce
? Distributed Order Management Systems
? Warehouse Management Systems
? Salesforce Service Cloud
? API Integrations
? Micro Services
? Enterprise Application Integration
? Business Process Management
? Enterprise Architecture
? Application Architecture
? Integration Architecture
? Portfolio Management
? 3rd Party Product Integration
? Data and Analytics
• Minimum of 2 years of experience in an order management and fulfillment technology role within B2C eCommerce, CRM software experience preferred
• Minimum of 2 years of experience with hands on expertise managing order management and fulfillment software to support B2C eCommerce, development experience preferred
• Experience in the Apparel and Footwear industry
• Deep understanding of the end-to-end service required to provide a best in class experience to the end customer
• Proven track record of designing order management and CRM solution architecture, working alongside vendor development teams
• Experience maintaining vendor relationships and managing SOWs, security/legal reviews, and budget
• Highly knowledgeable in the consumer privacy landscape and experience managing projects to be DPA and GDPR compliant
• Ability to both technically design solutions and be able to project manage and communicate up to business stakeholders at different levels of the org
• Experience working in an agile framework and backlog management
• Experience with managing vendor applications and development teams for production support and feature enhancements
• Experience with best practices in change and release management with detailed QA/UAT test documentation and execution

Converse is more than a company; it’s a worldwide advocate for self-expression. This belief motivates our employees, permeates our working environment and inspires our products. No two of us look or think exactly alike. We are each one-of-a-kind. Individually and as a culture, we have the freedom to create and grow professionally. Generous benefits packages only sweeten the experience. From Boston to Shanghai, from Brand Design to Finance, Converse is a brand that celebrates the unique and creative people of the world. Together, we’re different.



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